SpillOrder Online Ordering
Create Popup Messages inside SpillOrder Online Ordering
Creating simple Text Popup Messages inside Online Ordering is simple to do and can be used to promote specials and coupons or can be used to provide guidance. Creating a Popup message Inside the Online Ordering Admin go to Marketing->Custom Alerts ...
ReEngage - Automated email campaigns with discount coupons
Re-Engage is a simple way to automatically send discount coupons to customers who have not ordered in a while. It generates coupons that are customer-specific to encourage them to come back and place an order again. How to Create a Re-Engage Campaign ...
How to create a BOGO Offering in Online Ordering
HOW TO CREATE A BOGO OFFER Go to Marketing->BOGO on SpillOrder Admin navigation. Click on "Add New" TYPES OF BOGO There are two types of BOGO : "Buy On Get One Free" OR "Buy One Get One at % discount" EXAMPLE of Buy One Get One FREE Give your BOGO ...
Current : Online Ordering WIFI Printer Setup (Star TSP 100IV WIFI Receipt Printer)
Catering Menus, Default Settings
Catering Menus Trays, Platters, & Bulk Items Your catering menus should be tailored to large group servings, with items typically served in trays, platters, or bulk quantities. These offerings should be kept separate from your standard pickup menu ...
Online Ordering Fees FAQ
What is the Order Fee? For all orders at order.spillover.com, there is a $1 "Order Fee" ($2 for orders >$50). This fee covers the software licensing, is charged to the customer and collected at the checkout. If you're using a Jupico Payment Gateway, ...
Adding Suggested Products + Adding Food Symbols + Adding Age Check for Alcohol
How to add Suggested Products at the checkout Click on Menu->Items and click on the name of the item you want to add a recommended item. Scroll to Misc Options at bottom of page. Toggle on "Suggested". Repeat for as many items as you would like to ...
Updating the SpillOrder App on iPad supplied by Spillover
Open the App Catalog 1. Find and open the Manage Engine MDM App on your iPad . It will be called ME MDM . OR it could be called App Catalog (Look for the logo). 2. When you open the App tap on App Catalog 3. Tap the Apps Tab at the bottom and install ...
Catering Online Orders
Prep Time Settings for Catering You can set a min headcount for a catering order and set the required "Prep Time" based on headcount. These can be configured to whatever makes sense for your restaurant. [The Default Settings will be 12-100 = 1 day ...
Setting Holiday Hours in your Online Ordering Solution (Video)
Additional Articles : Step by Step Guide to Setting Holiday Hours in your Online Ordering
Current : Online Ordering Ethernet Printer Setup (Star TSP 100IV Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Connect the included power cable to the inlet on the back side of the printer (1). Connect the plug of the power cable to the outlet (2). Printer Power Connection Please note - your printer will be shipped with ...
Generating Order Reports
Generating an Order Report 1. Click on Online Ordering in your ENGAGE Dashboard to navigate to SpillOrder Admin. There click on Order Reports to see the list of reports available. There are two primary Order Reports : A Summary report and a Detail ...
Adding photos to your menu
We HIGHLY recommend that you add images of all your dishes to your online ordering menu. Customers are much more likely to order when they can see images of your food. It Is very simple to add photos and you can do it over time if you don't have ...
Loyalty Rewards Program
1. Setting up your SpillOrder Loyalty Program To enable your SpillOrder Loyalty Program go to Marketing-> Loyalty and Toggle ON. Configure the Rules for your Loyalty Program. See explanation of options below. Note points are earned for every dollar ...
Add an Order Now button to your Facebook Page
1. Select "Add Action Button" from the drop down list 2. Select "Start Order" 3. Add your ordering URL
iPad System Settings for the SpillOrder App
1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never. 2. By default the Order Guru App should ...
How to add custom fields to the checkout page
You can easily add custom fields to your checkout to collect additional info or choices from your customers. Examples: Please enter the make and model of your car for curbside pickup Do you want paper plates and cutlery? Yes/No. In your SpillOrder ...
Creating Discount Coupons
How to Create a New Discount Coupon In your SpillOrder Admin go to Marketing->Coupons. Click the 'Add New' Button, top right. Fill out the coupon fields : Name and Code : Give your coupon a Name and create a Code e.g. Summer Promo + SUMMER10 Type : ...
Setting up a new Online Ordering Menu
Basic Menu Concepts : Categories, Items, Modifiers and Group Categories . Categories: Menu Categories such as “salads” or “starters” are implemented here Availability can be updated for the entire category (this means all items assigned to this ...
Disabling or Snoozing Items and Modifiers on your Online Ordering Menu using the SpillOrder App
Snoozing Main Items 1. Click on Menu in top left of the app (3 bars) and then choose Menu to snooze or disable Main Items on your Menu 2. Tap Snooze next to the item you want to remove. Select how long you want to remove the item from displaying. ...
Legacy : Online Ordering Printer Setup - Star mC-Print3 Ethernet Receipt Printer - (video)
Note: There is an add-on option to purchase a Buzzer for your printer if you want to get a sound notification every time an order prints. Please contact support@spillover.com if you would like more info.
Legacy : Online Ordering WiFi Printer Setup
You will need an ethernet cable to do the initial setup. The content of the box received will be the printer, its power cable, and a wifi stick adaptor. You will want plug the wifi stick into one of the two usb ports in the back as well as the power ...
Legacy : Online Ordering Printer Setup (Star mC-Print3 Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Remove the rear cover by inserting your fingernails or a flat object into the clearances as shown below. Pull out each side one by one. STEP 2. With the rear cover removed, connect the power cord and AC adapter ...
Making Simple Edits to your Menu
Click on Menu in the Navigation and you will see a drop down showing Categories, Items, Options. . How to update the Sort Order of Categories or Remove a Category from your Menu Simply drag and drop a category to change the sort order. Toggle Off if ...
Updating Your Opening Hours
Navigate to Settings->Hours and Choose the location you wish to modify hours for. To Update existing opening/closing hours simply click on the pencil icon and update. Then click the Save Button top right. To Delete any of the existing hours simply ...
Setting Holiday Hours in your Online Ordering Solution
If you would prefer watch a video click here otherwise follow the instructions below 1. Log in to your Engage Account and go to Online Ordering. (How to access your Engage Account ) 2. Click on the online order button on the left navigation panel. 2. ...
Installing the SpillOrder App for Managing Orders
The SpillOrder App is available for either an iPad or Android Tablet. 1. Download the SpillOrder App for iPad Note : iPad System Settings for the SpillOrder App 2. Download the SpillOrder App for Android Tablet 3. Enter the App Username & Password ...
Using the SpillOrder App to Manage Orders and Refunds
Viewing Orders on SpillOrder App When a new ASAP order is placed, a notification will sound on the App and the order will appear on the App Dashboard with a status of Pending. Note : Make sure you disable Auto Lock in the device Settings. The sound ...
FAQ - Online Ordering Solution
What options are there for managing orders? There are multiple options for handling orders and many of these options can be used at the same time. E.g., get a text alert or an automated call if a print fails. SpillOrder iPad App Star Receipt Printer ...
Adding your Online Ordering Link to Google Business
1. Log into your Google Business Account. If you haven't claimed your Google Business follow these instructions : Claiming your Google Business 2. Click on "Food Ordering" in the left navigation and click Add New Link 3. Enter your Online Ordering ...
How to create a Featured Menu Items Category in Online Ordering
Do you have featured items or staff picks you want to highlight to your customers? By directing them towards your top menu items, you can help make their ordering process easier, while driving your sales. Follow this Best Practice Step-By-Step Guide ...
How to Refund or Void an Order through the SpillOrder Admin
To refund an order, go to the SpillOrder admin via your ENGAGE Dashboard and navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund and click on the "View Order" ...
How to Enable/Disable Online Ordering
There are multiple ways to enable/disable your online ordering to temporarily pause orders. 1. SpillOrder App The simplest way to enable/disable online ordering is via the SpillOrder App. Use the toggle on the top right of the screen to pause orders ...