How to Refund or Void an Order through the SpillOrder Admin

To refund an order, go to the SpillOrder admin via your ENGAGE Dashboard and navigate to "Orders" on the left-hand side of the screen.

You will see a list of orders and need to find the order # that you want to refund and  click on the "View Order" button. (You can search for the order by cliecking o the Filter button and entering the 'Order ID' or name of person who placed the order.)

Scroll to bottom of screen to the 'Refund' button.  If the Transaction hasn't fully cleared you will see a "VOID" button.  Once the Transaction clears this button will change to a "REFUND" button.  

Note: If you choose to VOID the transaction before it fully clears, the transaction will be canceled and a full refund will be issued

     

Once you see the REFUND button, you can choose to either do either a Full Refund or a Partial Refund.  but you can delete this and type in a different amount if you want to do a Partial refund.  Click 'Save'.

By default the full amount of the transaction will show for a Refund 

 

You can delete and type in a different amount if you want to do a Partial refund.  Click 'Save' to submit the refund.

 

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