Getting Started with your Engage Online Ordering Solution

Getting Started with your Engage Online Ordering Solution


Topics Covered in this Video & Links to Additional Support Articles: 
  1. Enabling/Disabling your Online Ordering via the Admin
  2. Updating a Menu item and Enabling/Disabling a menu Item 
  3. Updating Your Regular Hours and Adding Special Holiday Hours
  4. Overview of Business Reports Available
  5. Refunding or Voiding a Payment Through the Admin


Topics Covered in this Video & Links to Additional Support Articles: 
  1. Downloading and Logging into the iPad Order Management App
  2. iPad Notifications When a New Order is Received
  3. Viewing and managing your list of pending and upcoming orders
  4. Updating the status of an order and sending a text notification to a customer
  5. Increasing/Decreasing the preparation time during busy/slow periods
  6. Disabling/Enabling Items on your Online Ordering Menu
  7. New Feature:  Snoozing Items and Options on your Menu
  8. Refunding a Payment via the iPad

Training Video 3 : Online Ordering Printer Setup (video)   
  1. How to set up and test your new online order ticket printer


Topics Covered in this Video & Links to Additional Support Articles: 
  1. New Feature: Adding a custom message to display when you are closed
  2. Making edits to your Menu
  3. Creating and Downloading an Order Report 


Additional Information:  Online Ordering FAQ 
  1. Support Articles for Configurable Items:
    1. The Skip Function
    2. Order Ahead Days (Article Coming Soon) 
    3. Custom Closed Message (Article Coming Soon)
  2. Dine In Functionality 
  3. Catering Functionality (Article Coming Soon)



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