Getting Started with your Engage Online Ordering Solution

Getting Started with your Engage Online Ordering Solution

  1. Accessing the Engage Command Center and Logging In
  2. Overview of Information shown on the Command Center Dashboard  
  3. Accessing the Marketing Calendar to view all scheduled social media posts and email blasts
  4. Accessing all Engage Tools via the Command center including the Online Ordering Admin
  5. Accessing the Help Center via the Command Center

  1. Overview of Admin Dashboard (viewed via Web Browser)
  2. Enabling/Disabling your Online Ordering via the Admin
  3. Updating a Menu item and enabling/disabling a menu Item 
  4. Updating Your Regular Hours and adding special Holiday Hours
  5. Overview of Business Reports available
  6. Refunding or voiding a Payment through the Admin

  1. Downloading and logging into the iPad Order Management App
  2. iPad Notifications when a new order is received
  3. Viewing and managing your list of pending and upcoming orders
  4. Updating the status of an order and sending a text notification to a customer
  5. Increasing/Decreasing the preparation time during busy/slow periods
  6. Enabling/Disabling Online Ordering and Individual items on your Menu
  7. Refunding a Payment on the iPad

  1. How to set up and test your new online order ticket printer

  1. New Feature: Adding Popup messages to your Online Ordering Main page or Checkout
  2. New Feature: Adding a custom message to display when you are closed
  3. Making edits to your Menu
  4. Review of Reporting   


Additional Information:  Online Ordering FAQ 



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