Guide 5: Getting Started with your Engage Online Ordering Solution

Guide 5: Getting Started with your Engage Online Ordering Solution


Topics Covered in this Video & Links to Additional Support Articles: 
  1. Enabling/Disabling your Online Ordering via the Admin
  2. Updating a Menu item and Enabling/Disabling a menu Item 
  3. Updating Your Regular Hours and Adding Special Holiday Hours
  4. Overview of Business Reports Available
  5. Refunding or Voiding a Payment Through the Admin

Topics Covered in this Video & Links to Additional Support Articles: 
  1. Downloading and Logging into the iPad Order Management App
  2. iPad Notifications When a New Order is Received
  3. Viewing and managing your list of pending and upcoming orders
  4. Updating the status of an order and sending a text notification to a customer
  5. Increasing/Decreasing the preparation time during busy/slow periods
  6. New Feature:  Snoozing Items on your Menu
  7. Refunding a Payment via the iPad
Training Video 3 : Online Ordering Printer Setup (video)   
  1. How to set up and test your new online order ticket printer

Topics Covered in this Video & Links to Additional Support Articles: 
  4. New Feature: Adding a custom message to display when you are closed
  5. Making edits to your Menu
  7. Creating and Downloading an Order Report 

Additional Information:  Online Ordering FAQ 
  1. Support Articles for Configurable Items:
    1. The Skip Function
    2. Order Ahead Days (Article Coming Soon) 
    3. Custom Closed Message (Article Coming Soon)
  2. Dine In Functionality 
  3. Catering Functionality (Article Coming Soon)


    • Related Articles

    • Guide 2: Getting Started with your Engage Internet Marketing System

      1. Centralized Campaign Calendar Accessing the Engage Campaign Calendar to view all your email and social media campaigns Using Your Campaign Calendar: Filtering, Viewing Content, and Accessing Metrics Subscribe to your Campaign Calendar to view on ...

    • Tips for promoting your online ordering business

      After you go live you will receive a URL link for your Online Ordering solution that you can publish anywhere your business has a presence on the internet. This article includes some quick and easy tips to help you let the world know you are ready to ...

    • Getting the most out of your Online Ordering (Webinar)

      This recorded live training webinar focused on tips and tricks you need to manage your Online Ordering Solution. Topics covered include: Tips on Promoting your Online Ordering Solution  Creating Discount Coupons  Adding Popup messages to your Online ...

    • FAQ - Online Ordering Solution

      What options are there for managing orders? There are multiple options for handling orders and many of these options can be used at the same time. E.g., get a text alert or an automated call if a print fails. Order Boss iPad Application Receipt ...

    • Setting Holiday Hours in your Online Ordering Solution

      If you would prefer watch a video click here otherwise follow the instructions below 1. Log in to your Engage Command Center and go to Online Ordering.  (How to access Engage Command Center) 2. Click on the online order button on the left navigation ...