Using the SpillOrder App to Manage Orders and Refunds
Viewing Orders on SpillOrder App
When a new ASAP order is placed, a notification will sound on the App and the order will appear on the App Dashboard with a status of Pending.
Note : Make sure you disable Auto Lock in the device Settings. The sound notification will not work if the device goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never
The App home screen has three tabs for viewing orders.
"Prepare Today" - all orders that are due to be picked up or delivered today,
"Ordered Today" = all orders placed today and could include order ahead orders not due for pickup/delivery today.
"Upcoming" = orders due for pickup or delivery in future days. Orders that are placed for future days will be visible in the Upcoming Tab a will appear in the Pending Orders Tab on the day they are due to be prepared.
Viewing an Order Details
By tapping on the order you can View the order details and see the time the food should be ready for.
Updating an Order Status
The Order Status can be updated via the App :
Pending -> New Order, Food not yet prepared.
Accepted -> This status is useful if you manually create tickets for the Kitchen and/or have multiple staff members viewing the app to manage orders. It indicates that the order has been reviewed/actioned by front of house staff member, but food is not yet prepared.
Prepared -> Food has been prepared by kitchen and is ready for Pickup/Delivery
Delivered -> Food has been picked up by customer (or driver and is en route to being delivered).
Sending an SMS message to a customer
You can notify the person who placed by order via text that their order is has been prepared and is ready to be picked up or delivery en rout. The following message will be sent to the customer : "Your order is ready. If you ordered delivery it is on the way. If you are picking it up, come get it!"
Updating Pickup/Delivery Prep Time
The prep time can be updated via the App from 10 mins up to 60 mins. This is useful when the restaurant becomes busy. It will inform anyone who places a new order that the prep time is now 60 minutes and give them and adjust the pickup time accordingly on the order confirmation.
Enabling/Disabling your Online Ordering Location
Online Ordering can be disabled/enabled by toggling the on/off button on top right of the screen.
Note: A Management PIN can be set if you want an approval requirement to disable your Online Ordering Location
Contact support@spillover.com for more info
Filtering and Sorting Orders to help manage ASAP Vs 'Order Ahead' Orders.
If you accept Order-Ahead you can change the Sort Order of your orders to view them either in the order they are received OR in the order they are due to be Ready.
We recommend you sort by "Ready Time". We also recommend you toggle on 'Hide Delivered.'
'Order Ahead' Orders vs ASAP Orders
ASAP Orders trigger an alert notification as soon as they are received and show a status of Pending on the Order Dashboard.
Order Ahead Orders do not trigger a notification when they are received, instead they show a countdown clock to the time you should start to prepare the order and an alert notification will display at the time you should start to prepare the food (i.e. Ready Time - Prep Time) and the status will update to pending.
See example order #845888 which is due to be ready at 9.15am Central. A Notification appears on the iPad for order #845888 at 8.45am and the status has updated to Pending.
Processing a Full or Partial Refund
Click on the Navigation Menu bars to expand the Navigation
Then click on "Order History" to view all completed orders.
Find the Order you wish to refund and tap on it to expand it.
Tap on the Refund Button
You can enter the full or a partial amount to refund
Note: A Management PIN can be set if you want an approval requirement before an order can be refunded
Contact support@spillover.com for more info
Printing Orders
Note: you must have a Star Printer configured to work with our Cloud Print Service in order to print. Contact support@spillover.com for more details.
If you have a Star Printer supplied by Spillover you can go to Print Settings
And toggle on "Enable Printing"
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