Using the SpillOrder App to Manage Orders and Refunds

Using the SpillOrder App to Manage Orders and Refunds

Viewing Orders on SpillOrder App

When a new ASAP order is placed, a notification will sound on the App, a popup notice will appear on the App Dashboard and the order will show on the App Dashboard with a status of Pending.  
Notes
Note : Make sure you disable Auto Lock in the device Settings.  The sound notification will not work if the device goes into sleep mode.  To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never

The App home screen has three tabs for viewing orders. 
"Prepare Today" - all orders that are due to be picked up or delivered today,
"Ordered Today" = all orders placed today and could include order ahead orders not due for pickup/delivery today.  
"Upcoming" = orders due for pickup or delivery in future days.    Orders that are placed for future days will be visible in the Upcoming Tab and will appear in the Pending Orders Tab on the day they are due to be prepared.




Viewing Order Details

By tapping on the order you can View the order details and see the time the food should be ready for.


Updating Order Status

The Order Status can be updated via the App :
Pending -> Food not yet prepared.
Prepared -> Food has been prepared and is ready for Pickup/Delivery
Delivered -> Food has been picked up (or is en route to being delivered).


Sending SMS messages to customers

For Pickup Orders you can notify the person who placed by order via text that their order is ready to be picked up.  



Refunding an Order  

Active Orders - 
Click the order to show detail, then click "VOID" to refund transaction and cancel the order. 

Past Orders -
Click the menu top left 
Go to "Order History" > select the date & time range > click "Apply" 
Click into the order, and choose "Refund Customer"
​

Updating Prep Time

The Pickup and/or Delivery prep time can be updated via the App from 10 mins up to 60 mins.  This is useful when the restaurant becomes busy.  It will inform anyone who places a new order that the prep time is now 60 minutes and and adjust the pickup/delivery time accordingly on the order confirmation.  It will also shut down the upcoming 'order ahead' order slots for current day to account for increased prep time.



Enabling/Disabling your Online Ordering Store 

Online Ordering for your location can be disabled/enabled by toggling the on/off button on top right of the screen.  If you are a multi-location restaurant, the app will only disable an individual location.


Filtering and Sorting Orders to help manage ASAP Vs 'Order Ahead' Orders.  

If you accept Order-Ahead you can change the Sort Order of your orders to view them either in the order they are received OR in the order they are due to be Ready.   

Idea
We recommend you sort by "Ready Time".  We also recommend you toggle on 'Hide Delivered.'



Alert Notifications 

ASAP Orders trigger an alert notification as soon as they are received. 
Order Ahead Orders do not trigger a notification when they are received, instead they will trigger an alert notification when you should start to prepare them.  I.e. Ready Time - Prep Time. 

See example order #845888 which is due to be ready at 9.15am Central.  A Notification appears on the iPad for order #845888 at 8.45am 



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