Using the iPad App to Manage Orders
Viewing Orders on SpillOrder
When a new ASAP order is placed, a notification will sound on the iPad and the order will appear on the iPad Dashboard with a status of Pending.
Note : Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never
The iPad home screen has three tabs for viewing orders.
"Prepare Today" - all orders that are due to be picked up or delivered today,
"Ordered Today" = all orders placed today and could include order ahead orders not due for pickup/delivery today.
"Upcoming orders" = orders due for pickup or delivery in future days. Orders that are placed for future days will be visible in the Upcoming Orders Tab a will appear in the Pending Orders Tab on the day they are due to be prepared.
Viewing Order Details
By tapping on the order you can View the order details, and update the status of the Order from Pending to Prepared when it is ready for pickup/delivery.
Sending SMS messages to customers
You can notify the person who placed by order via text that their order is ready to be picked up.
Updating Prep Time
The prep time can be updated via the iPad from 10 mins up to 60 mins. This is useful when the restaurant becomes busy. It will inform anyone who places a new order that the prep time is now 60 minutes and give them and adjust the pickup time accordingly on the order confirmation.
Enabling/Disabling your Online Ordering Store
Online Ordering can be disabled/enabled by toggling the on/off button on top right of the screen.
Filtering and Sorting Orders to help manage ASAP Vs 'Order Ahead' Orders.
If you accept Order-Ahead you can change the Sort Order of your orders to view them either in the order they are received OR in the order they are due to be Ready.
We recommend you sort by "Ready Time". We also recommend you toggle on 'Hide Delivered.'
Alert Notifications
ASAP Orders trigger an alert notification as soon as they are received.
Order Ahead Orders do not trigger a notification when they are received, instead they will trigger an alert notification when you should start to prepare them. I.e. Ready Time - Prep Time.
See example order #845888 which is due to be ready at 9.15am Central. A Notification appears on the iPad for order #845888 at 8.45am
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