eCommerce Store Implementation Guide

eCommerce Store Implementation Guide

This article covers the main requirements for initial setup of your eCommerce Store.   See our eCommerce Store User Guide for guidance on operating your Store after initial setup.

Store Items

Digital Gift Cards

We can add Digital Gift Cards to your online store that can used for online purchases in your Spillover Online Ordering or Merchandise/Food Products in your eCommerce Store.   Spillover Digital Gift Cards

Merchandise

We can add any merchandise items like t-shirts, hats, mugs, or spices, sauces, etc. to your online store! We can flag these items for pickup only, or apply shipping cost through USPS, FedEx, UPS. (see shipping info below).
Please note these considerations: 

Item Information

We'll need full item info: 
Item Name, Price, Description, Variants (like size or color, etc) + item photo.

Item Shipping 

We'll need full shipping info: 
Package Weight, Package Dimensions (height, width, depth)

**See attached "Example Item Info" spreadsheet at the bottom of this article for an example of Merchandise item information and item shipping variables. 
Feel free to use this sheet to chart your own item information.

Food Items

We can add food items to your store for pickup or shipping. 
*If you are choosing to ship food items, you are responsible for best practice considerations (airtight seal, appropriate insulation, proper shipping methods like overnight or 2nd day, etc). 
We'll need the same item and shipping information noted for merchandise. 

Other

We're happy to discuss any additional item needs!

Shipping Methods

Flat Rate

We can set up flat rate Percentage or Dollar amount for any items. 
Flat rate is suggested for mail items like physical gift cards to cover the cost of postage ($1 flat rate). 

USPS

By default, we can calculate USPS shipping rates and pass to customer. This is the suggested (low price) carrier for most items. 
Required: 
-item weight
-item/package dimensions (height, width, depth)

UPS / FedEx

We can integrate to your UPS and/or FedEx business accounts if this is your preferred shipping method. Keep in mind that these rates are usually higher than USPS for small weight items. 
We'll need your business account login to integrate.   UPS and Fedex Account Integration 

ShipStation

We offer ShipStation integration for additional order mgmt, see: Ship Station Integration

Payment Gateway

Jupico

Jupico is our preferred partner payment gateway. 
-If you already use Jupico for Online Orders: only 1 application needed. Your PM can send an invite to agree to terms for eCommerce store gateway. 
-If you only use Jupico for eCommerce: your PM can send an application link to get started. 

Paypal, Heartland, Authorize.net

See our Payment Gateway Guide for more information on additional payment gateway options. 

Store Settings

Sales Tax

State sales tax rate is required for items.  (except gift cards).

Order Notification Email

Receives order confirmation and customer info. All order management is available in ENGAGE, see eCommerce Store User Guide. 

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