From the left navigation, select eCommerce Store to access your store dashboard.

Navigate to: Command Center → eCommerce Store → Orders
The Orders screen displays every order placed through your store, including:

• Order number
• Customer email
• Order total
• Payment status
• Shipment status
• Order date and time

Select an Order Number or click the Edit (Pencil) icon to open the complete order details.

After a customer completes checkout:

1. The customer receives an order confirmation email.
2. Your business receives a matching order confirmation email.
3. Prepare the order for pickup or shipment.

Order Confirmation Emails

Shipping an Order

*Note, Shipping Rates

Gift Orders

Customers can mark eligible purchases as a Gift during checkout.

Gift orders may include:

• Gift message
• Requested shipping date
• Gift sender information
  

Gift details appear on:

• Merchant order confirmation emails
• Order exports
• Individual order details
  

*Note, Gift Orders

If you offer gift orders, consider establishing an internal fulfillment process to distinguish from standard orders. For example, you may choose to include the gift message, sender information, or a personalized note inside the package before shipping.

Manage Ship Status 

Refund or Void a Payment

Product Management

The Products page lets you create and maintain items available in your online store. From this screen you can:

• Add new products
• Edit existing products
• Clone products
• Delete products

Products remain listed here whether they are currently available on your storefront or not.

To edit a product, select its name or click the Edit (Pencil) icon.
To create a new product, click + New Product.

• Name, The product title displayed to customers.
• Description, Details about the product, including features, ingredients, or other important information.
• Price, The customer-facing purchase price for the product.
• Product image, The primary image displayed for the product in the online store. +additional views
• Available On, Controls when the product is available for purchase.*
  
• Discontinue dates, Controls a final date for availability.
  
• Display date field, Used if the product needs a date selection on the item page.
• Inventory and stock settings, Manage stock levels, availability tracking, and inventory limits.
• Maximum purchase quantity, Sets the maximum number of units a customer can purchase per order.
• Shipping weight and dimensions, Defines package details used to calculate accurate shipping rates.
  
• Shipping Category, Typically assigned as default unless "Digital" used for gift cards. 
• Product variants, Create options such as size, flavor, color, or other selectable product choices.
• Categories, Organize products into groups to improve browsing and store navigation.
• Tax category, Assign the appropriate tax rules or category for the product.
• Shipping category, Define shipping settings or rates that apply to the product.
• Metadata, Customize the search engine title, keywords, descriptions for the product page.
  

Within a product, open the Images tab to:

• Replace an existing image
• Upload additional images
  

Categories

Use Categories to organize products on your storefront. You can create:

• Categories
• Subcategories

These determine how products are grouped for customers while browsing your store.

Digital Gift Cards

Digital Gift Cards automatically generate a unique gift card code when purchased.

After purchase:

• The customer receives an email containing the gift card code.
• Your business receives an order confirmation with the gift card code and purchase amount.
  

Gift cards can be redeemed on supported Spillover Online Ordering and Spillover eCommerce stores.

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Store Settings

Featured Products

Highlight products on your storefront homepage by managing the Featured Products section.

Email Customization

Customize customer email templates using the built-in editor.

You can edit the messaging included in store emails and save your changes at any time.

Checkout Customization Options

Customize your checkout experience by enabling optional fields, including:

• Order Notes, Allow the user to type notes about an order as they checkout.
• Terms & Conditions, Create a custom Terms & Conditions statement that users must agree to before purchasing products, i.e., Age Verification for purchasing alcohol.
• Birthday collection,  Can require a customer to input Birthday information to purchase products. This may be helpful when trying to verify age or to create custom email marketing based on birthdays. These settings can be used for customer instructions, age verification, or marketing purposes.
  
• Order Pickup Date, Allows merchants to create a checkout date selection for pickup items.

Pickup Date

Allows merchant to configure customer pickup date and time selections during checkout for eligible pickup items.

Add Schedule
Create a new pickup schedule by configuring:

• Start and End Dates: Define the timeframe when pickup scheduling is available.
• Pickup Time Slots: Set available pickup intervals (for example, every 15 minutes).
• Lead Time: Specify the minimum preparation time required before an order can be scheduled (for example, 1 hour or 24 hours in advance).
• Availability Days and Times: Set the days of the week and hours when pickup is available.

Edit Schedule
Update existing pickup availability, including open days, hours, and time slot settings.

Add Blocked Range
Temporarily remove availability by setting a start and end date/time range when pickup orders cannot be scheduled.