Online Ordering - Accounting & Reconciliation

Online Ordering - Accounting & Reconciliation

Guidance for accounting to manage and reconcile online ordering revenue across multiple platforms. Accurate reporting will require access to SpillOrder, Jupico (or other online payment gateway account), and Delivery (IHD) accounts. 


Key Info:
  1. Accounting reconciliation and reporting will be managed across multiple platforms.
  2. All relevant stakeholders should have access/logins for each account.
  3. Reconciliation often requires cross-referencing reports across platforms, as some payouts or settlements may occur in the following month. 
  4. For questions or additional support, contact support@spillover.com


1. SpillOrder (Online Ordering Platform)

Access:
Spillover Command Center: https://admin.spillover.com/ 

Relevant Reports:
Login > Online Ordering > Order Reports


  1. Order Summary: Filter all orders by location/date range. Includes subtotal, tax, store tip, and Order Fee (paid by customer). Useful for high-level monthly reconciliation.
  2. Order Detail: Transaction-level detail. Lists every order in the selected period. Essential for reconciling against payouts, especially for orders at month-end that may settle the following month.
  3. Automated Reports: set up automated Transaction Reports and/or Close of Business report to email. 
    1. Generating Order Reports
    2. Setting up Automated Order Reports


Adding Users / Permissions:
  1. Spillover PM or Spillover Support will add new users with email address
  2. Once verified, users can navigate to admin.spillover.com then click “Online Orders” to access reports

 

2. Jupico (Payment Processor)

Access:

Relevant Reports:

  1. Fees: Shows processing fees per transaction. Helps calculate net revenue after Jupico fees.
  2. Payouts: Lists payout amounts to merchant bank account. Cross-check against deposits.
  3. Settlement: Reconcile batches by month. Batches from previous month may settle in the following month. Check settlement dates for accurate monthly totals.
    1. Gross Sales
    2. Processing Fee (Jupico)
    3. Platform Fee (Spillover Order Fee excluding sales tax)
    4. Total Fees (Jupico + Spillorder)
    5. Net Sales


Adding Users:
  1. Spillover PM can help add users to account with mobile phone number (and or restaurant may contact support@jupico.com directly).


Payout Schedule:
From Jupico – At 8:25 PM CST everyday, we batch all the transactions you've completed in the last 24 hours together and then send them to our bank for processing. The funds are then deposited to you based on the schedule below:

Helpful Links:
  1. Jupico Login
  2. Jupico Help Docs

 

3. Delivery / InHouseDelivery (IHD)

Access:


Relevant Reports:
User icon top right > Billing > Account Statements
  1. Weekly Statement: Shows IHD Fee, Driver Fees, and Delivery Tips.


User Access:
  1. Navigate to Settings > Managers > Add Manager in your IHD account.


FAQs

Sales Tax

Jupico does not process sales tax returns.
Sales tax, food subtotal, store tip, driver tip, and delivery fee are passed directly to the merchant bank account.

Online Ordering “Fees”

Jupico splits the Order Fee collected (platform fee) and pays it to SpillOrder. This fee is paid by the customer, not the merchant.
The Jupico Processing Fee is 2.9% + $0.30 per transaction.
All fees are reflected in Fees, Payouts, and Settlement reports.

Delivery “Fees”

IHD separately issues a weekly invoice and collects Driver Tips, Delivery Fees, and IHD transaction fees from the merchant.
*The $1.50 transaction fee is a merchant expense.

    • Related Articles

    • Online Ordering Fees FAQ

      What is the Order Fee? For all orders at order.spillover.com, there is a $1 "Order Fee" ($2 for orders >$50). This fee covers the software licensing, is charged to the customer and collected at the checkout. If you're using a Jupico Payment Gateway, ...

    • How to disable your IHD Delivery Service

      You can disable your IHD delivery service via your Spillover Online Ordering Admin. Go to Settings Click on Location Tab and then click on Location Name to access the location settings. Click on the Pickup/Delivery tab and then Toggle OFF IHD Save ...

    • Generating Order Reports

      Generating an Order Report 1. Click on Online Ordering in your ENGAGE Dashboard to navigate to SpillOrder Admin. There click on Order Reports to see the list of reports available. There are two primary Order Reports : A Summary report and a Detail ...

    • Inhouse Delivery (IHD) FAQ and Common Delivery Issues

      Frequently Asked Questions : What are the Common Delivery Issues How to redispatch an order IHD Billing FAQ All Articles

    • Accessing and Setting up your Inhouse Delivery (IHD) Account for Delivery Tracking

      Step 1: Log In to your Inhouse Delivery account and add your Mobile Number IHD is accessed via : app.inhousedelivery.com Log-in using the e-mail address and password given to you by Spillover. (choose login via email for your 1st login). Once you ...