ENGAGE Reviews Manager

ENGAGE Reviews Manager

1. What is Reviews Manager?




The ENGAGE Reviews Manager has two main features.  It provides you with the ability to: 
1. Collect your own reviews, by adding a Branded Review Capture link to your website.   You can then encourage your customers to submit reviews directly to you by providing QR Codes on your menu and on in-house flyers.  You can also share the Review Link via Email and Social Media.  
2. Collate and Publish reviews from multiple sources on your website.  To activate this feature you need to submit a request to support (support@spillover.com) to add a Review's Carousel to the home page of your website.


2. How do I Access Reviews Manager?

Access the Reviews Manager feature via the navigation link under Engagement Tools.  Contact Support if you do not have access to this feature.  Support will activate it if the feature is included in your current package or discuss options if the feature is not included in your package.



Click on the "My Reviews Setting Button" on top right to view and configure Review Capture Settings .  




In the Settings Tab you can :
- Find the URL link for your owned branded review capture called MyReviews.  You can copy this link and add it to your website navigation, to email campaigns and to social media posts.  You can also create a QR Code and add it in-house flyers and table tents or your menu.   Check out these articles:  QR Codes and Short Links: What they are, How to use Tracking Links feature in Engage, How to use in print marketing  + Updating your website navigation
- Toggle on/off email notifications.  Toggling ON will ensure you receive an email every time you receive a review - this is the recommended setting. 
- Set a star rating level that triggers an invitation to a reviewer to also submit their review to Google. (e.g. all 5 star reviews will trigger an invitation to submit review to google).

Note : If you have multiple locations you can have a unique review link for each location (select location from drop down list and then copy the URL) OR you can have one review link and then have users select the location on your brand review form.  


3.  How do I Publish a Review on my Website.

Note :  You need a Reviews Carousel on your website home page to display the published reviews.  Contact support@spillover.com to add a carousel to your website.

Go to the Unpublished Reviews section where you will find all reviews received from connected sources : from MyReviews, Google & Yelp in the Unpublished section of your Reviews page.  There are multiple filter options available such as by Date, Source, Star Rating.  You can even search by Keyword.  To Publish a review on your website carousel simply click the "+" next to the review.    We recommend you publish four to six positive reviews I.e. 5 star reviews.




4. How do I Unpublish a Review from my Website

Go to the "Published Reviews" section and simply click on the "-" to remove a review from your Website Reviews Carousel.











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