If you are having problems getting your Plug & Play Gated Wifi Box working as expected, the first thing you should do is check your wiring is set up correctly:
Data In = This network cable needs to be connected to your main router from the PoE switch (the plug)
Data & Power Out = This cable needs to be connected to the WAN/POE port on your Plug & Play WIFI Box from the PoE switch (the plug)
If your WIfi box is not being provided with a network connection from your main router, the light on the front will flash continually. When it goes solid, your WIFI box has an internet connection and is ready to go.
What are your symptoms?
My network name says [OFFLINE] | This means your Wifi Box Plug & Play is not provided with an internet connection from your router/modem. Double-check your wiring and make sure that it is installed correctly.
You may also want to check your router firewalls. |
My network name is not showing at all | Check the network name Spillover assigned during your WIFI box setup isn't the same as any existing networks. |
My network name is showing as 'Beambox' instead of my chosen name | This means your WIFI box does not have an internet connection from your main router/modem.
Please double-check the wiring and make sure your main router isn't blocking WIFI box from connecting. |
I can connect to the WiFi, but my login page doesn't show up at all | Ensure that your main router/modem has no firewalls that could be blocking WIFI box.
Forget the network on the device you're trying to connect with. Ask Spillover Support to change the network name in your WIFi Box Setup, and then try to connect again. |
The lights are not coming on when my WIFI box is plugged in | First, please make sure your wiring is exactly the same as in the diagram.
Check the small lights on the back of the WIFI box - Are they on? If not, it is most likely a wiring issue.
If you believe you have a hardware fault, please contact Spillover Support. |