Online Ordering Legacy Version
How to disable your IHD Delivery Service
You can disable your IHD Delivery Service via your main Online Ordering Admin which Is accessed through Engage. . Click on settings->settings in the Online Ordering Admin. Click on the Location Tab and then click the blue pencil icon to edit the ...
Jupico - Application Process and Link
Jupico is our preferred partner in setting up new online payment gateways for merchants. The payment gateway is responsible for securely transmitting payment card data between the online merchant and the payment processor. The Jupico application ...
Using the iPad App to Manage Orders
1. When a new order is placed, a notification will sound on the iPad and the order will appear on the iPad Dashboard with a status of Pending. Note : Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the ...
Installing the iPad App for Managing Orders
1. Download OrderGuru Pro from the Apple App Store. Designed for iPad only, Requires iPadOS 12.4 or later. *iPad Settings Note: Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep ...
How to create a Featured Menu Items Category in Online Ordering
Do you have featured items or staff picks you want to highlight to your customers? By directing them towards your top menu items, you can help make their ordering process easier, while driving your sales. Follow this Best Practice Step-By-Step Guide ...
Snoozing Items in the Order Boss App
How to Snooze Items From Your Order Boss App Launch the Order Boss App on your iPad On the navigation sidebar select "Menu" Here you will see your categories displayed on the left Clicking on a category will display the items in that category You ...
Configuring Dine In Functionality
If you have licensed the Dine-In functionality as part of your online ordering solution, there are a number of customizable settings which can be adjusted. Changing Display Text When a customer chooses to order online when dining in, you have the ...
Managing Popups for Online Ordering
To create a popup message to display to your online ordering customers. Navigate to your Online Order Admin from your Engage Dashboard by clicking on Online Ordering under Online Sales To create and manage a popup. Click on "Marketing" > "Alert" > ...
Generating Order Reports
Generating an Order Report 1. Click on Online Ordering in your Engage Dashboard to navigate to your Online Order Admin. There click on Reports > Orders->Orders 2. Select the Start and End date that you want to run the report for e.g. it can be 1 ...
Online Ordering Printer Setup (video)
Online Ordering The Skip Function
The skip function in online ordering allows you to skip the first couple of screens so that users do not have to click through those selections if there is only one selection available. e.g. Only 1 method (Pickup) and only 1 location choice. To ...
Online Ordering WiFi Printer Setup
You will need an ethernet cable to do the initial setup. The content of the box received will be the printer, its power cable, and a wifi stick adaptor. You will want plug the wifi stick into one of the two usb ports in the back as well as the power ...
Adding Spillover as a Manager to your Google Business to Update your Online Ordering Link
Instructions on how to add Spillover as a Manager to your Google Business Profile to update your Online Ordering Link 1. Log in to your "Google My Business" account and click on "Users" on left hand panel. 2. Click on 'Add Users' 3. Add ...
Adding your Online Ordering Link to Google Business
1. Log into your Google Business Account. If you haven't claimed your Google Business follow these instructions : Claiming your Google Business 2. Click on "Food Ordering" in the left navigation, enter your Online Ordering URL ( e.g. ...
Setting Holiday Hours in your Online Ordering Solution
If you would prefer watch a video click here otherwise follow the instructions below 1. Log in to your Engage Command Center and go to Online Ordering. (How to access Engage Command Center) 2. Click on the online order button on the left navigation ...
Updating the Message that is displayed when online ordering is disabled for a Location or Account
1. Go to Settings-> Orders Tab in the Online Ordering Admin. 2. Update the 'Shop Close Title' and 'Shop Close Text' Fields. 3. The Shop Closed Title and Shop Closed Text is displayed in a Popup Message when a Location is Disabled. (Popup Message ...
Disabling/Enabling Items on your Online Ordering Menu using iPad App
1. Click on Menu in top left of the app (3 bars) and then choose Menu. 2. Toggle ON/OFF to display or hide items on your menu.
iPad System Settings for the Order Boss App
1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never. 2. By default the Order Boss App ...
Bluetooth Printer support in the Order Boss iPad App
1. The Order Boss App supports the following bluetooth printer : Citizen CT-S601II Receipt Printer You can order this printer from : https://shopposportals.com/collections/biteheist/products/citizen-ct-s601ii-receipt-printer 2. When you receive the ...
How do I get my Authorize.net API Login ID and Transaction Key?
If you are using Authnet for your payment gateway Spillover will need the API Login ID and Transaction Key. To obtain the API Login ID and Transaction Key: Log into the Merchant Interface of your autherize.net account Click Account from the main ...
Setting up a new Online Ordering Menu
Basic Menu Concepts : Categories, Items, Options and Group Categories Categories: Menu Categories such as “salads” or “starters” are implemented here Availability can be updated for the entire category (this means all items assigned to this ...
How to Process Voids and Refunds from the Order Boss iPad App
The Order Boss iPad App makes processing voids or refunds quick and simple, just follow these steps. VOIDS are for only uncleared same-day transactions, to process a full or partial REFUND the transaction must have cleared which may be the following ...
Updating your Hours for Pickup and Delivery (Video)
This video shows you how to adjust your opening and closing hours for both Pickup and Delivery in your Online Ordering Solution.
Online Ordering Printer Setup ( Star mC-Print3)
Connect to power and load paper STEP 1. Remove the rear cover by inserting your fingernails or a flat object into the clearances as shown below. Pull out each side one by one. STEP 2. With the rear cover removed, connect the power cord and AC adapter ...
How to create Discount Coupons for Online Ordering (Video)
This video will show you how to create $ value discount coupons create % discount coupons Set a start and end date for coupons Set the maximum number of uses for a coupon and for an individual customer
FAQ - Online Ordering Solution
What options are there for managing orders? There are multiple options for handling orders and many of these options can be used at the same time. E.g., get a text alert or an automated call if a print fails. OrderGuruPro iPad App (with Version 2 of ...
Setting Holiday Opening Hours (Video)
Learn how to set holiday hours in your online ordering solution. You can set custom opening/closing hours for specific dates or set that you are 'closed all day' on a specific date. Check out this short video: CLICK HERE or view the video below.
Getting the most out of your Online Ordering (Webinar)
This recorded live training webinar focused on tips and tricks you need to manage your Online Ordering Solution. Topics covered include: Tips on Promoting your Online Ordering Solution Creating Discount Coupons Adding Popup messages to your Online ...
Tips for promoting your online ordering business
After you go live you will receive a URL link for your Online Ordering solution that you can publish anywhere your business has a presence on the internet. This article includes some quick and easy tips to help you let the world know you are ready to ...
Refunding Orders through the Web Admin
To refund an order go to the Online Ordering admin via your Engage Dashboard. Navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund. (You can enter order number ...
Jupiter - Application Process and Link
Summary of benefits Total Fees = 2.9% + $0.30 per transaction No Monthly Fees, No Gateway Fees, No Termination Fees Simple Online Application. Jupiter Application Link : https://onboarding.jupiterhq.com/spillover Fully integrated with Spillover ...
Overview of the Online Ordering Web Admin (Video)
Topics covered in this video: Overview of the Admin Dashboard (accessed via web browser) How to make simple updates to your Menu How to adjust the Days and Hours for Online Ordering How to add Holidays where you will be closed or have adjusted hours ...
Using the iPad App to manage Online Orders (video)
Topics covered in this video: Downloading and logging into the iPad Order Management App. (see App download links at bottom of this article) How to view Today's Pending orders and Future Orders How to change the status from Pending to Prepared and ...
How to Enable/Disable Online Ordering for just 1 Location
If you have more than 1 location you may want to temporarily disable online ordering for just one location, but keep it enabled for the other location(s). You can do this via the iPad app for that location OR you can use the Web Admin. 1. On the ...
Using the iPad App to Manage Orders
1. When a new order is placed, a notification will sound on the iPad and the order will appear on the iPad Dashboard with a status of Pending. Note : Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the ...