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Online Ordering Printer Setup (Star TSP 100IV Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Connect the included power cable to the inlet on the back side of the printer (1). Connect the plug of the power cable to the outlet (2). Printer Power Connection Please note - your printer will be shipped with ...
Using "MyOrdering Stream" to Manage Online Orders - FAQs
Login to MyOrdering on phone, tablet, or desktop. MyOrdering Menu Dashboard 1. MENU Dashboard Find categories and item info + sync and publish menus from this dashboard. *Note that Stream is mostly a reflection of the menu setup in your POS. ...
Find My Login for OrderGuru Pro iPad App
Your project manager will give you the logins for OrderGuru Pro iPad app so you can login and manage orders. If you ever need to find or change these logins, you can do so in the Online Order Admin from Engage: Find or Reset my OrderGuru Pro Username ...
Setting up MyOrdering (Stream) integration to Clover POS
1. Go to the myordering Welcome Page https://myordering.streamorders.com/welcome and click on Clover 2, Enter your Clover admin login credentials 3. You will be brought to the MyOrdering page in the Clover App Market. Click on Connect 4. You will be ...
Generating Order Reports
Generating an Order Report 1. Click on Online Ordering in your ENGAGE Dashboard to navigate to your Online Order Admin. There click on Order Reports to see the list of reports available. There are two primary Order Reports : A Summary report and a ...
Adding photos to your menu
We HIGHLY recommend that you add images of all your dishes to your online ordering menu. Customers are much more likely to order when they can see images of your food. It Is very simple to add photos and please check out this webinar if you plan to ...
Loyalty Rewards
1. Setting up your Loyalty Program To enable your Loyalty program go to Marketing-> Loyalty and Toggle ON. Configure the Rules for your Loyalty Program. See explanation of options below. Note points are earned for every dollar spent. $1 spend = 1 ...
How to disable your IHD Delivery Service
You can disable your IHD delivery service via your Spillover Online Ordering Admin. Go to Settings Click on Location Tab and then click on Location Name to access the location settings. Click on the Pickup/Delivery tab and then Toggle OFF IHD Save ...
Add an Order Now button to your Facebook Page
1. Select "Add Action Button" from the drop down list 2. Select "Start Order" 3. Add your ordering URL
iPad System Settings for the OrderGuru App
1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never. 2. By default the Order Guru App should ...
Viewing/Managing Deliveries with IHD (Video)
Inhouse Delivery (IHD) FAQ and Common Delivery Issues
Frequently Asked Questions : What are the Common Delivery Issues How to Manage deliveries through IHD How to provide managers with access to IHD How to redispatch an order How to request a refund IHD Billing FAQ All Articles
Configurable settings in your Inhouse Delivery (IHD) account
Settings are accessible by clicking the icon on the far righthand side of the Delivery orders screen. This is where you can edit the settings applicable to your restaurant. Default note for drivers This is where you can provide instructions to ...
Turn on auto-dispatch in your IHD account
When you're ready to have Inhouse Delivery start auto-dispatching orders, you simply need to switch it 'ON'. Spillover can also do this on our behalf. You can do this by navigating to the Settings, Click on the pencil icon beside the Dispatch mode ...
Accessing and Setting up your Inhouse Delivery (IHD) Account
Step 1: Log In to your Inhouse Delivery account IHD is accessed via the SocialSchedules app at https://app.socialschedules.com/. Log-in using the e-mail address and password given to you by Spillover. Once you have logged in, click on Delivery orders ...
How to add custom fields to the checkout page
You can easily add custom fields to your checkout to collect additional info or choices from your customers. e.g. Please enter the make and model of your car for curbside pickup. Go to Marketing->More Info You can add Text fields or Select Fields or ...
Creating Discount Coupons
Select Coupons under Marketing Fill out the coupon fields : Name and Code : Give your coupon a name and create a Code e.g. Summer Promo + SUMMER10 Type : Choose coupon type which can be percentage off or fixed price discount or free delivery ...
Setting up a new Online Ordering Menu
Basic Menu Concepts : Categories, Items, Modifiers and Group Categories . Categories: Menu Categories such as “salads” or “starters” are implemented here Availability can be updated for the entire category (this means all items assigned to this ...
Managing Popups for Online Ordering
To create a popup message to display to your online ordering customers. Navigate to your Online Order Admin from your Engage Dashboard by clicking on Online Ordering under Online Sales To create and manage a popup message. Click on "Marketing" > ...
Disabling or Snoozing Items on your Online Ordering Menu using iPad App
1. Click on Menu in top left of the app (3 bars) and then choose Menu. 2. Tap Snooze next to the item you want to remove. Select how long you want to remove the item from displaying.
Jupico Reports
The following Reports are available in the Merchant's Jupico Portal : Click Here to Login to Jupico Portal. These reports can be run for whatever period is desired. Fees - Showing the Processing Fee charged by Jupico (and the Online Ordering Fee ...
Online Ordering Printer Setup - Star mC-Print3 Ethernet Receipt Printer - (video)
Note: There is an add-on option to purchase a Buzzer for your printer if you want to get a sound notification every time an order prints. Please contact support@spillover.com if you would like more info.
Online Ordering WiFi Printer Setup
You will need an ethernet cable to do the initial setup. The content of the box received will be the printer, its power cable, and a wifi stick adaptor. You will want plug the wifi stick into one of the two usb ports in the back as well as the power ...
How do I get my Authorize.net API Login ID and Transaction Key?
If you are using Authnet for your payment gateway Spillover will need the API Login ID and Transaction Key. To obtain the API Login ID and Transaction Key: Log into the Merchant Interface of your autherize.net account Click Account from the main ...
Online Ordering Printer Setup (Star mC-Print3 Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Remove the rear cover by inserting your fingernails or a flat object into the clearances as shown below. Pull out each side one by one. STEP 2. With the rear cover removed, connect the power cord and AC adapter ...
Jupico - Application Process and Link
Jupico is our preferred partner in setting up new online payment gateways for merchants. The payment gateway is responsible for securely transmitting payment card data between the online merchant and the payment processor. The Jupico application ...
Making Simple Edits to your Menu
Click on Menu in the Navigation and you will see a drop down showing Categories, Items, Options. . How to update the Sort Order of Categories or Remove a Category from your Menu Simply drag and drop a category to change the sort order. Toggle Off if ...
Updating Your Opening Hours
Navigate to Settings->Hours and Choose the location you wish to modify hours for. To Update existing opening/closing hours simply click on the pencil icon and update. Then click the Save Button top right. To Delete any of the existing hours simply ...
Overview of Online Ordering Admin
Click on Online Ordering in your ENGAGE Dashboard to access your Online Ordering Admin Your Online Ordering Admin home page main features : View a summary of this Months Orders See a list of your most recent orders at the bottom. You can click on ...
Setting Holiday Hours in your Online Ordering Solution
If you would prefer watch a video click here otherwise follow the instructions below 1. Log in to your Engage Command Center and go to Online Ordering. (How to access Engage Command Center) 2. Click on the online order button on the left navigation ...
How to Enable/Disable Online Ordering for just 1 Location
If you have more than 1 location you may want to temporarily disable online ordering for just one location, but keep it enabled for the other location(s). You can do this via the iPad app for that location OR you can use the Web Admin. On the Admin ...
Installing the OrderGuru iPad App for Managing Orders
1. Download OrderGuru from the Apple App Store. Designed for iPad only, Requires iPadOS 12.4 or later. *iPad Settings Note: 1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep ...
Using the iPad App to Manage Orders
1. When a new order is placed, a notification will sound on the iPad and the order will appear on the iPad Dashboard with a status of Pending. Note : Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the ...
FAQ - Online Ordering Solution
What options are there for managing orders? There are multiple options for handling orders and many of these options can be used at the same time. E.g., get a text alert or an automated call if a print fails. OrderGuruPro iPad App (with Version 2 of ...
Adding your Online Ordering Link to Google Business
1. Log into your Google Business Account. If you haven't claimed your Google Business follow these instructions : Claiming your Google Business 2. Click on "Food Ordering" in the left navigation, enter your Online Ordering URL ( e.g. ...
How to create a Featured Menu Items Category in Online Ordering
Do you have featured items or staff picks you want to highlight to your customers? By directing them towards your top menu items, you can help make their ordering process easier, while driving your sales. Follow this Best Practice Step-By-Step Guide ...
How to Refund or Void an Order through the Online Ordering Admin
To refund an order go to the Online Ordering admin via your ENGAGE Dashboard and navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund and click on the "View ...
How to Enable/Disable Online Ordering
There are two ways to enable/disable Online Ordering. 1. The simplest way is via the iPad App. Online Ordering can be disabled/enabled by toggling the on/off button on the top right of the screen. 2. The other option is via the Admin Dashboard (which ...