Online Ordering (Latest Version)
Heartland POS: update items
For integrations between Heartland POS to Spillover Online Ordering, here are the steps to make item adjustments and sync to the Spillover menu: 1. Log into Heartland POS: https://hrpos.heartland.us/#/ 2. Find Item: -Locate the menu or items you'd ...
How to create a BOGO Offering in Online Ordering
HOW TO CREATE A BOGO OFFER Go to Marketing->BOGO on navigation. Click on "Add New" TYPES OF BOGO There are two types of BOGO : "Buy On Get One Free" OR "Buy One Get One at % discount" EXAMPLE of Buy One Get One FREE Give you BOGO a Name Choose BOGO ...
Current : Online Ordering WIFI Printer Setup (Star TSP 100IV WIFI Receipt Printer)
Catering Menus, Default Settings
Catering Menus Trays, Platters, & Bulk Items Catering menus are designed for group servings, typically set up with trays, platters, or bulk items. Each menu item should clearly indicate the number of servings it provides. Examples: Spaghetti Half ...
Online Order Fees FAQ
What is the Order Fee? For all orders at order.spillover.com, there is a $1 "Order Fee" ($2 for orders >$50). This fee covers the software licensing, is charged to the customer and collected at the checkout. If you're using a Jupico Payment Gateway, ...
Adding Suggested Products + Adding Food Symbols + Adding Age Check for Alcohol
How to add Suggested Products at the checkout Click on Menu->Items and click on the name of the item you want to add a recommended item. Scroll to Misc Options at bottom of page. Toggle on "Suggested". Repeat for as many items as you would like to ...
Updating the SpillOrder App on iPad supplied by Spillover
Open the App Catalog 1. Find and open the Manage Engine MDM App on your iPad . It will be called ME MDM . OR it could be called App Catalog (Look for the logo). 2. When you open the App tap on App Catalog 3. Tap the Apps Tab at the bottom and install ...
Catering Online Orders
Prep Time Settings for Catering You can set a min headcount for a catering order and set the required "Prep Time" based on headcount. These can be configured to whatever makes sense for your restaurant. [The Default Settings will be 12-100 = 1 day ...
Setting Holiday Hours in your Online Ordering Solution (Video)
Additional Articles : Step by Step Guide to Setting Holiday Hours in your Online Ordering
Current : Online Ordering Ethernet Printer Setup (Star TSP 100IV Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Connect the included power cable to the inlet on the back side of the printer (1). Connect the plug of the power cable to the outlet (2). Printer Power Connection Please note - your printer will be shipped with ...
Generating Order Reports
Generating an Order Report 1. Click on Online Ordering in your ENGAGE Dashboard to navigate to your Online Order Admin. There click on Order Reports to see the list of reports available. There are two primary Order Reports : A Summary report and a ...
Adding photos to your menu
We HIGHLY recommend that you add images of all your dishes to your online ordering menu. Customers are much more likely to order when they can see images of your food. It Is very simple to add photos and please check out this webinar if you plan to ...
Loyalty Rewards
1. Setting up your Loyalty Program To enable your Loyalty program go to Marketing-> Loyalty and Toggle ON. Configure the Rules for your Loyalty Program. See explanation of options below. Note points are earned for every dollar spent. $1 spend = 1 ...
Add an Order Now button to your Facebook Page
1. Select "Add Action Button" from the drop down list 2. Select "Start Order" 3. Add your ordering URL
iPad System Settings for the SpillOrder App
1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep mode. To disable Auto Lock go to Settings -> Display & Brightness -> Auto-Lock = Never. 2. By default the Order Guru App should ...
How to add custom fields to the checkout page
You can easily add custom fields to your checkout to collect additional info or choices from your customers. e.g. Please enter the make and model of your car for curbside pickup. Go to Marketing->More Info You can add Text fields or Select Fields or ...
Creating Discount Coupons
Select Coupons under Marketing Fill out the coupon fields : Name and Code : Give your coupon a name and create a Code e.g. Summer Promo + SUMMER10 Type : Choose coupon type which can be percentage off or fixed price discount or free delivery ...
Setting up a new Online Ordering Menu
Basic Menu Concepts : Categories, Items, Modifiers and Group Categories . Categories: Menu Categories such as “salads” or “starters” are implemented here Availability can be updated for the entire category (this means all items assigned to this ...
Managing Popups for Online Ordering
To create a popup message to display to your online ordering customers. Navigate to your Online Order Admin from your Engage Dashboard by clicking on Online Ordering under Online Sales To create and manage a popup message. Click on "Marketing" > ...
Disabling or Snoozing Items and Modifiers on your Online Ordering Menu using the SpillOrder iPad App
Snoozing Main Items 1. Click on Menu in top left of the app (3 bars) and then choose Menu to snooze or disable Main Items on your Menu 2. Tap Snooze next to the item you want to remove. Select how long you want to remove the item from displaying. ...
Legacy : Online Ordering Printer Setup - Star mC-Print3 Ethernet Receipt Printer - (video)
Note: There is an add-on option to purchase a Buzzer for your printer if you want to get a sound notification every time an order prints. Please contact support@spillover.com if you would like more info.
Legacy : Online Ordering WiFi Printer Setup
You will need an ethernet cable to do the initial setup. The content of the box received will be the printer, its power cable, and a wifi stick adaptor. You will want plug the wifi stick into one of the two usb ports in the back as well as the power ...
Legacy : Online Ordering Printer Setup (Star mC-Print3 Ethernet Receipt Printer)
Connect to power and load paper STEP 1. Remove the rear cover by inserting your fingernails or a flat object into the clearances as shown below. Pull out each side one by one. STEP 2. With the rear cover removed, connect the power cord and AC adapter ...
Making Simple Edits to your Menu
Click on Menu in the Navigation and you will see a drop down showing Categories, Items, Options. . How to update the Sort Order of Categories or Remove a Category from your Menu Simply drag and drop a category to change the sort order. Toggle Off if ...
Updating Your Opening Hours
Navigate to Settings->Hours and Choose the location you wish to modify hours for. To Update existing opening/closing hours simply click on the pencil icon and update. Then click the Save Button top right. To Delete any of the existing hours simply ...
Overview of Online Ordering Admin
Click on Online Ordering in your ENGAGE Dashboard to access your Online Ordering Admin Your Online Ordering Admin home page main features : View a summary of this Months Orders See a list of your most recent orders at the bottom. You can click on ...
Setting Holiday Hours in your Online Ordering Solution
If you would prefer watch a video click here otherwise follow the instructions below 1. Log in to your Engage Account and go to Online Ordering. (How to access your Engage Account ) 2. Click on the online order button on the left navigation panel. 2. ...
How to Enable/Disable Online Ordering for just 1 Location
If you have more than 1 location you may want to temporarily disable online ordering for just one location, but keep it enabled for the other location(s). You can do this via the iPad app for that location OR you can use the Web Admin. On the Admin ...
Installing the SpillOrder iPad App for Managing Orders
1. Download SpillOrder from the Apple App Store. Designed for iPad only, Requires iPadOS 15. or later. *iPad Settings Note: 1. Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the iPad goes into sleep ...
Using the iPad App to Manage Orders
1. When a new order is placed, a notification will sound on the iPad and the order will appear on the iPad Dashboard with a status of Pending. Note : Make sure you disable Auto Lock in the iPad Settings. The sound notification will not work if the ...
FAQ - Online Ordering Solution
What options are there for managing orders? There are multiple options for handling orders and many of these options can be used at the same time. E.g., get a text alert or an automated call if a print fails. OrderGuruPro iPad App (with Version 2 of ...
Adding your Online Ordering Link to Google Business
1. Log into your Google Business Account. If you haven't claimed your Google Business follow these instructions : Claiming your Google Business 2. Click on "Food Ordering" in the left navigation, enter your Online Ordering URL ( e.g. ...
How to create a Featured Menu Items Category in Online Ordering
Do you have featured items or staff picks you want to highlight to your customers? By directing them towards your top menu items, you can help make their ordering process easier, while driving your sales. Follow this Best Practice Step-By-Step Guide ...
How to Refund or Void an Order through the Online Ordering Admin
To refund an order, go to the Online Ordering admin via your ENGAGE Dashboard and navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund and click on the "View ...
How to Enable/Disable Online Ordering
There are two ways to enable/disable Online Ordering. 1. The simplest way is via the iPad App. Online Ordering can be disabled/enabled by toggling the on/off button on the top right of the screen. 2. The other option is via the Admin Dashboard (which ...