Viewing and responding to Reviews in Senalysis
Senalysis currently supports reviews from Google, Yelp, Facebook & Spillover MyReviews.
1. Log in to your Engage Command Center and click on the icon shown below on the left panel to access Senalysis
2.Click on the Inbox to view all comments, notifications and reviews. Click on the "Engagement Filters" drop down box and select "Google" to view just the Google Reviews, Or "Facebook" to just view facebook Reviews or "Yelp" to just view Yelp Reviews. ( Note, your Senlaysis Inbox will only start to populate with reviews and notifications from the date you first access Senalysis. Historic reviews will not be displayed in your inbox from dates prior to your 1st time accessing Senalysis).
3.Click on the Speech Bubble to respond to a Google Review.
4. Enter your response and click "reply"
5. Emoji's can be added two ways.
5.1. via text by typing ":" and the first few letters e.g. ":thu" to get the thumbs up/down emojis.
5.2 by clicking on the smiley face emoji to bring up the library of emojis.
6. To view a summary of all Google Reviews and the average star rating, click on "Reports" and "Google".
How to add your google business to Senalysis - to manage your reviews and post to google
1. Log in to your Engage Command Center https://admin.spillover.com/ and click on the icon shown below on the left panel to access Senalysis 2. Click on "Accounts" on the left Navigation in Senalysis and then click on the "Add Account" button 3. ...
Engage Reviews Manager
1. What is Reviews Manager? The Engage Reviews Manager has two main features. It provides you with the ability to: 1. Collect your own reviews, by adding a Branded Review Capture link to your website. You can then encourage your customers to ...
How to update your Google Business Info and Hours via Senalysis
1. After you have added your Google Business Account to Senalysis, you can click on the edit "pencil" button on the Accounts Page. 2. You can update any info you have setup in your Google Business Account., including opening hours.
Adding Spillover as a Manager to manage your Yelp Reviews (Managed Services)
Instructions on how to add Spillover as a Manager to your Yelp Business if you have purchased our Reputation Management Service (Managed Services) 1. Log into your Yelp Business Account and click on Account Settings in Top Right. 2. Click on ...
Troubleshooting your Instagram Connection to Senalysis
Pre-Reqs for connecting Instagram to Senalysis Instagram offers three profile types: Personal, Business, and Creator. For full access to the Instagram features from Senalysis, (including engagement, direct publishing, and analytics), you need an ...