Viewing and responding to reviews in Senalysis
2.Click on the Inbox to view all comments, reviews. Click on the "Social Media" drop down box and select "Google" - to view just the Google Reviews.
3.Click on the Speech Bubble to respond to a Google Review.
4. Enter your response and click "reply"
5. Emoji's can be added two ways.
5.1. via text by typing ":" and the first few letters e.g. ":thu" to get the thumbs up/down emojis.
5.2 by clicking on the smiley face emoji to bring up the library of emojis.
6. To view a summary of all Google Reviews and the average star rating, click on "Reports" and "Google".