Viewing and responding to reviews in Senalysis

Viewing and responding to reviews in Senalysis

1. Log in to your Engage Command Center  https://admin.spillover.com/ and click on the "thumbs up" icon to access Senalysis



2.Click on the Inbox to view all comments, reviews.  Click on the "Social Media" drop down box and select "Google" - to view just the Google Reviews.




3.Click on the Speech Bubble to respond to a Google Review.



4. Enter your response and click "reply"



5.  Emoji's can be added two ways.
            5.1. via text by typing ":" and the first few letters e.g. ":thu" to get the thumbs up/down emojis.


            5.2 by clicking on the smiley face emoji to bring up the library of emojis.


6. To view a summary of all Google Reviews and the average star rating, click on "Reports" and "Google".