Using Spillover Stream to Manage Online Orders - FAQs
Login to Spillover Stream on phone, tablet, or desktop.
Stream Menu Dashboard
1. MENU Dashboard
Find categories and item info + sync and publish menus + Pause Ordering from this dashboard.
*Note that Stream is mostly a reflection of the menu setup in your POS. Additional items, prices, categories, etc. will need to be set up in the POS and "Sync'd" to the Stream menus.
Inside Stream, depending on which POS you have, you may be able to make some updates to your menu such as:
-Rename Items
Inside Stream, depending on which POS you have, you may be able to make some updates to your menu such as:
-Rename Items
-Rename Categories
-Add Item Descriptions
-Add Item Images
-Rearrange Categories, Items, or Modifiers
-Add Item Images
-Rearrange Categories, Items, or Modifiers
2. ORDER Dashboard
Find order details, manage prep time and note status from this dashboard.
See: Stream Order Dashboard
See: Stream Order Dashboard
3. Sync Menu
Click here to "Sync" menu updates from your POS to Stream.
4. Publish Menu
Click here to "Publish" your menus to all connected DSPs, including Spillover Online Ordering.
5. Manage Location Menus
Toggle here between locations
6. Manage Different Menus
Toggle between breakfast, lunch, dinner menus setup by day-time availability
7. Rearrange Categories
Drag & Drop here to arrange sort order for categories
8. Toggle View for different DSP
View menu setup here for Doordash, UberEats, GrubHub, MyOrdering, etc.
See: Adjusting Price Increase for Various DSP
9. Edit Category, Rearrange Items
Click the pencil icon to edit category titles, rearrange items, add items from another category, or remove category
10. Edit Item (depends on POS)
Click the item title to edit names, descriptions, tags, categories, rearrange or remove modifiers
11. Pause Ordering for one or more DSPs
You can choose to pause taking orders from one or all of your DSPs and choose the length of time you want to pause ordering for.
MyOrdering Stream Order Dashboard
1. ORDER Dashboard
Find order details, manage prep time, and note status from this dashboard.
2. Manage Location Orders
Toggle here between locations
3. Manage Order Status
View orders based on status type: All Active / In Progress / Ready for Pickup / Out for Delivery
4. Change Prep Time
Click "Edit" to adjust current prep time
5. Search Order History
Click in search bar to look up by Order ID or Name
6. View Item Details
Click "View Details" to see detailed order info, set order status, contact customer, or cancel order
7. Update Order Status
Click "Ready for Pickup" to mark the order as ready
Adjusting Price for Various DSP
1. Click "Menu" dash in top left
2. Click "View For" icon for the DSP you want to edit
3. Click "Price Adjuster"
4. Set up your price adjustment for the chosen DSP, by dollar amount or percentage increase.
Pausing Ordering for one or more DSPs
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