Setting up SimpleERB Reservations
Seven Simple Settings to get started
To begin using SimpleERB for bookings you need to complete these seven simple settings. You will be guided through these steps when you first access Settings.
Alternatively these settings can all be found under "My Restaurant"
1. Restaurant Info
Most of the restaurant info settings will be pre-configured for you by Spillover. The only setting you will need to verify/update is the email address to receive booking emails and the email address for password reset.
2. Opening times
This is where you add in the hours you want the diary to accept customer bookings
If you have split service settings for example lunch and dinner you will need to add these in separately
Open time is the first booking time slot
Last order time is the last booking time slot
Close time is when lights are off in the door's locked
You need to ensure enough time between the last order time and the close time to cover your default table turn time
3. Restaurant Areas
In restaurant areas you can add 1 or more areas that will have their own table layout.
You can set certain areas to only take bookings when a booking is requested for a specific cover size.
4. Table Layout
The table layout is where you add in your tables in the cover sizes for each area.
You can also select certain tables here to not be allowed to be booked online or have the ability to be used in a table join
5. Time Slots
Time slots are where you set your booking increments for the diary so if you are going to be taking bookings every 15 minutes 30 minutes or only on the hour. The default is 15 mins.
6. Turn Time
Your default table turn time is the time the customer is allocated to that table before it is released in the system to be rebooked again. e..g. 90 mins or 120 mins.
7. Max Covers
And finally the max covers is the cover capacity set for each time slot. E.g. every 15 minutes you can see ten covers.
Advanced Settings
1. Advanced Table and Area Settings
Here you can customize the Table Ranking and Prioritize Table Ranking by Cover as well as set up Table Join and Area Join rules. You can also override Default Turn time for particular days/times.
2. Customizing your Booking Widget Settings
3. Adding Staff, Booking Reminders, Special Options
Set up staff with their own login to manage the booking diary so you can track who has done what.
Take steps to reduce no-shows by customizing booking reminders which can be sent via email and/or SMS (if you have a Text package with Spillover).
You can Override Max Covers on particular Days/Times and also set up Booking Options which are specific to certain dates/days/times. This can be used for one-off events such as a wine tasting or a special menu on Mother's Day.
4. Payment Settings
If you want to take a payment to confirm a booking (e.g. refundable deposit OR payment in advance for a special event) you will need a Stripe account and will need to add it in the Payment Settings or request Spillover to do this for you. You can also set up the rules for when you want to capture payment.
You also have the option to hold a credit card to reduce no shows. For more info how you can use payments and customized reminder rules to reduce your no-shows to near zero, click here.
Settings that Spillover Customers should ignore
Accounts and Billing
IGNORE THIS WHOLE SECTION - THIS IS NOT RELEVANT TO SPILLOVER CUSTOMERS. ALL BILlING WILL BE HANDLED BY SPILLOVER BILLING.
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