Refunding Orders through the Web Admin

Refunding Orders through the Web Admin

To refund an order you need to login to your Online Ordering administrator on a web browser and navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund.   If the Transaction hasn't fully cleared you will see a "VOID" button.  Once the Transaction clears this button will change to a "REFUND" button.      Once you see the REFUND button, you can choose to either do a Full Refund or a Partial Refund.  (If you choose to VOID the transaction before it fully clears, the transaction will be canceled and a full refund will be issued) 

Example of VOIDING a Transaction shown below :  

Once you select "Void" on the order you would like to refund you will receive a secondary confirmation screen like the following:

You can either select "Yes, I am sure!" to void/refund the order or you can press "No, cancel it!" to cancel the refund process.

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