Refunding Orders through the Web Admin
To refund an order you need to login to your Online Ordering administrator on a web browser and navigate to "Orders" on the left-hand side of the screen. You will see a list of orders and need to find the order # that you want to refund. If the Transaction hasn't fully cleared you will see a "VOID" button. Once the Transaction clears this button will change to a "REFUND" button. Once you see the REFUND button, you can choose to either do a Full Refund or a Partial Refund. (If you choose to VOID the transaction before it fully clears, the transaction will be canceled and a full refund will be issued)
Example of VOIDING a Transaction shown below :
Once you select "Void" on the order you would like to refund you will receive a secondary confirmation screen like the following:
You can either select "Yes, I am sure!" to void/refund the order or you can press "No, cancel it!" to cancel the refund process.
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