How to Contact Support

It's easy to contact our Spillover Support staff! We're available 7 days a week to make updates or field issues regarding any of your Spillover solutions.

HOW TO LOG A SUPPORT TICKET:

There are three different ways to log a Support Ticket

1. Using the "LOG A SUPPORT TICKET" red button on spillover.com
   Go to spillover.com, click "Support," then click "LOG A SUPPORT TICKET
   
   
   
2. Using the "How Can We Help?" question mark icon on spillover.com
   Click the ? icon on the bottom left of your screen, then create your support ticket in the "Add Ticket" popup window
   
   
   
   
3. Log a ticket through your Engage Admin
   Login to Engage, click "Support" in the top right, then click "Contact Us"
   

GUIDANCE ON INFO TO ADD TO A SUPPORT TICKET: 

Fill out the required fields.
-Name: use your name

-Email: note your email address so our support staff can contact you back

-Subject: the title of your request, preferably with the business name

-Description: a description of your requests -- you can link to pages on your website or detail any issues as needed. 

-Priority: let our staff know the urgency of your request

-Attach a file: upload any needed files (photos, documents, etc. up to 20MB)

-Word Verification: complete the captcha to show you're a real person!

-Submit: click the submit button to automatically send your request to our support staff

Once submitted, the email on file for the ticket will be notified with a ticket number for reference; then emailed again on completion of the request. 

OTHER SUPPORT CONTACT OPTIONS: 

In addition to the support ticket portal, Spillover clients can easily contact our support staff by phone or email, 7 days a week: 

• Email: support@spillover.com
• Phone: (512) 617-2774  

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