This guide explains how to make common product updates in your eCommerce store, including changing a product's name, description, price, images, category, and other basic settings.
Opening a Product
- Select Products from the left navigation menu.
- Select Products from the expanded submenu.
- Locate the product you want to update.
- Select the blue Edit button with the pencil icon.
The buttons on the right side of each product allow you to perform the following actions:
- Edit: Opens the product so you can update its information.
- Copy: Creates a duplicate of the product that can be edited and saved as a new item.
- Delete: Permanently removes the product from the store.
Copying a product can save time when creating a new item that has similar information, pricing, settings, or options.
Editing Basic Product Information
After opening a product, the Details section displays its primary information and settings.
Product Name
The Name field is the product title customers see throughout the online store.
Examples include:
- Baseball Hat
- Chocolate Cake
- 16-20 lb. Turkey
Changing this field updates the product name anywhere the item appears in the store.
Slug
The Slug controls the text that appears at the end of the product's web address.
For example, a slug of test-product would create the following web address:
/store/products/test-product
Slugs should normally use lowercase letters and hyphens instead of spaces. It is best to leave an existing slug unchanged unless the product's web address needs to be updated.
Changing the slug may cause previously shared links or bookmarked pages to stop working.
Description
The Description field contains the information displayed on the product's page.
A useful description may include:
- What the product includes
- Available sizes or quantities
- Ingredients or materials
- Preparation or pickup information
- Special ordering instructions
- Important restrictions or disclaimers
Keep the description accurate and easy to understand so customers know what they are purchasing.
Master Price
The Master Price is the product's standard starting price before any additional options, modifiers, variants, or other charges are added.
For example, entering 12.00 sets the product's starting price to $12.00.
Enter the price as a number without a dollar sign.
Compare at Price
The Compare at Price field can be used to display the product's original price when the item is being offered at a lower price.
For example:
- Master Price: $12.00
- Compare at Price: $15.00
This indicates that the product was previously or normally priced at $15.00 and is currently available for $12.00.
Leave this field at 0.00 when an original or comparison price should not be displayed.
Available On
The Available On field determines when the product becomes available in the store.
A future date can be entered when a product should not appear or become available until a specific day.
Discontinue On
The Discontinue On field can be used to automatically discontinue a product on a selected date.
This can be useful for seasonal products, holiday menus, limited-time items, or products that should no longer be sold after a deadline.
Maximum Quantity Per Order
The Max quantity per order field limits how many of the product a customer can add to a single order.
Leave this field empty when there should not be a maximum quantity.
Same-Day Pickup or Delivery
The Allow Same Day Pickup/Delivery setting determines whether customers can select the current day when choosing a pickup or delivery date for the product.
Disable this setting when the item requires advance notice or preparation time.
Product Images
Select Images from the menu on the right side of the product editor to add or manage product photos.
Clear, accurate images help customers understand what they are purchasing. Multiple images may be added when customers would benefit from seeing different views of the product.
Images should be large enough to appear clearly without being blurry, but they should also be optimized so they do not unnecessarily slow down the website.
Categories
The Categories field determines where the product appears within the online store.
Examples of categories may include:
- Merchandise
- Holiday Menus
- Desserts
- Catering
- Apparel
A product may be assigned to more than one category when it needs to appear in multiple sections of the store.
Be careful when removing a category. A product that is not assigned to the correct category may still exist in the system but may be difficult for customers to find.
Saving Your Changes
- Review the information you changed.
- Scroll to the bottom of the product editor.
- Select the green Update button.
Selecting Cancel leaves the editor without saving your changes.
Quick Reference
| Change | Field or Button |
|---|---|
| Change the product title | Name |
| Change the product's web address | Slug |
| Update product information | Description |
| Change the starting price | Master Price |
| Display an original or higher price | Compare at Price |
| Set when the product becomes available | Available On |
| Set when the product is discontinued | Discontinue On |
| Limit the amount customers can order | Max quantity per order |
| Add or replace product photos | Images |
| Change where the product appears | Categories |
| Create a similar product | Copy button |
| Permanently remove a product | Delete button |
Product Editing Best Practices
- Use a clear and recognizable product name.
- Double-check all prices before saving.
- Do not change an existing slug unless the web address needs to change.
- Keep product descriptions accurate and up to date.
- Use clear images that accurately represent the product.
- Make sure the product is assigned to the correct category.
- Use availability and discontinue dates for seasonal or limited-time products.
- Use the Copy button when creating a similar product, but review every field before saving the duplicate.
- Use caution when deleting products because deletion may be permanent.