How do I reconnect my accounts if they get disconnected?

How do I reconnect my accounts if they get disconnected?

Occasionally Access Tokens expire and get invalided by Facebook and Google as part of their normal security practices.  When this happens you need to login again to re-authenticate the connection and get an updated/valid access token.  

You will receive a notification message in your inbox to alert you that an account is Invalid and therefore needs to be re-authenticated. 

Once this happens go to the "Accounts" page in Senalysis.  You will see a Red Warning Status next to the account(s) that need to be re-authenticated.  Follow the instructions below.


    • Related Articles

    • How to add your Facebook, Instagram, X and Facebook Ad accounts to SENALYSIS - to view, manage and boost your posts

      Go to Accounts Tab in SENALYSIS Click on Social Media in the Engagement section of your navigation to access SENALYSIS Click on "Accounts" on the left Navigation in SENALYSIS and then click on the "Add Account" button Select the social media account ...
    • Connecting Social Media to SENALYSIS when your Accounts don't Appear

      If you don't see the desired social media accounts when attempting to connect a business's social media accounts to SENALYSIS, follow the below steps. 1. On your Dashboard, select "Accounts." 2. Select, "Add Account." 3. Select, "Edit previous ...
    • Getting Started with your SENALYSIS Reputation Management Solution

      Connecting Accounts: How to Add your Social Media Accounts to SENALYSIS - to View and Manage your Posts How to add your google business to SENALYSIS - to view and manage reviews How to add your Yelp account to SENALYSIS- to view and manage reviews ...
    • Create New Social Media Accounts

      Create a New Facebook Business Page (inside a new or existing business account) 1. Log into your Personal Facebook Account 2. Go to Facebook Business Settings to create a new page inside your business account. If you don't yet have a business ...
    • Create New Social Media Accounts

      Create a New Facebook Business Page (inside a new or existing business account) 1. Log into your Personal Facebook Account 2. Go to Facebook Business Settings to create a new page inside your business account. If you don't yet have a business ...