eCommerce Store - PayPal Refunds

eCommerce Store - PayPal Refunds

The process to refund a purchase on the eCommerce Store when using PayPal as a payment gateway is different from other payment gateways. See below for the steps to refund an order on your eCommerce Store.

From the eCommerce Store Admin

1. Click on "Orders"

2. Select Order to Refund by clicking the "Number" or the "Pencil Icon"

3. Click on "Payments"

4. Click on "Number" in the "Payments" tab

5. Click on "Refund"

6. Choose Refund Amount and press "Refund"

    • Related Articles

    • FAQ - eCommerce Store

      What Shipping Options are supported?   The eCommerce Store supports Digital (for eGift Cards), Flat Rate (% or $ amount), Fedex and UPS shipping options.  NOTE : For Fedex and UPS shipping, all products and variants must have an estimated weight as ...
    • Getting Started with your Engage eCommerce Store

      eCommerce Store User Guide List of topics covered in this Guide:  Accessing your eCommerce Store Admin Managing Orders Refunding Payments Editing and adding products Customizing your Storefront, Checkout & Notification Emails Creating a New eCommerce ...
    • eCommerce Store Shipping Integration Credentials

      Currently the eCommerce store integrates with UPS and FedEx for shipping calculations. To setup the integration we will need a set of credentials and the process to obtain those will be outlined below.  UPS: For UPS you will need your login username, ...
    • Importing Products to the eCommerce Store

      The product file should be a CSV (comma-separated values) file.  Each row may represent a product or a variant of a product, depending on if the column variant_of  is set. A header row is optional.  The process is case-insensitive (capitalization ...
    • Creating a New eCommerce Store Promotion

      Step 1. Select “Promotions” under the Promotions Tab in the navigation. Step 2. Select “+ New Promotion” Step 3. Complete the following fields: Name The name you assign to the promotion. Code You can either create a custom code that will be used at ...