The process to refund a purchase on the eCommerce Store when using PayPal as a payment gateway is different from other payment gateways. See below for the steps to refund an order on your eCommerce Store.

1. Click on "Orders"

2. Select Order to Refund by clicking the "Number" or the "Pencil Icon"

3. Click on "Payments"

4. Click on "Number" in the "Payments" tab

5. Click on "Refund"

6. Choose Refund Amount and press "Refund"