Action Required: Spillover and PCI Compliance
PCI Compliance Overview
PCI (Payment Card Industry) compliance outlines the standards for handling credit card payments to protect against fraud. It’s mandatory for merchants accepting both online and in-store payments, the latter typically managed by the POS vendor.
PCI Compliance Questionnaire
Following approval of your Jupico Payment Gateway application, you'll receive an email titled "Action Required: Spillover and PCI Compliance" from support@pciapply.com. Follow instructions in the email to login and complete the brief questionnaire, which should only take a few minutes and is required annually. Since responsibility for compliance lies primarily with the software and payment processor (Spillover and Jupico), merchants are only required to attest that these processes are in place (e.g., data backups, written agreements between parties, etc.), and each question is pre-filled and already confirmed by Spillover and Jupico. To complete the application, simply click "In Place" to confirm each requirement, then click "Next Question" to proceed and Submit.
Jupico Merchant ID
To log in to the PCI questionnaire, you'll need your Jupico Merchant ID found in your Jupico Merchant Account. If you're unable to log in or retrieve your Jupico Merchant ID, please contact Spillover or Jupico support:
- Spillover Support: support@spillover.com
- Jupico Support: support@jupico.com
The Jupico Merchant ID is a 10-digit number found after 302. or a 305. In the example below, the Merchant ID is 4896736554
Jupico Merchant ID to use when you have Multiple Locations
NOTE: If you have multiple locations under 1 account, then you just need to complete the questionnaire for the "master" location and all their other locations will be automatically marked as complete. The "master" location is whatever location is listed 1st in your Jupico account. You can check this by logging into your Jupico account OR you can ask Spillover to check which location is listed as the master.
Start the Questionnaire
Follow the link in the "Action Required" email or find the PCI questionnaire at pciapply.com/jupico. Log in with username and password:
Username = Jupico Merchant ID (example 4896736554)
Password = Last five digits of the merchant ID and capitalized state abbreviation. (example 36554TX)
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